Carmen reisid 4Travel OÜ Privacy Policy and Conditions

This privacy policy describes the general principles we follow when processing personal data.

In order to offer service experience that suits your needs, Carmen reisid 4Travel OÜ needs to process your personal data. Your personal information will help us understand your needs and offer you the best support and advice. We need your information in order to improve the quality of our services or to fulfill our legal obligations.

Carmen reisid 4Travel OÜ, as a controller, determines the purposes and means of personal data processing and we will inform you in more detail about the privacy conditions, the purposes of personal data processing, your rights, Carmen reisid 4 Travel OÜ obligations and responsibilities related to personal data processing. In order to offer our customers an excellent experience and provide an overview of everything offered by the company, it is necessary to share your personal data with authorized processors as well. Only the employees of Carmen reisid 4Travel OÜ who need it will have access to your personal data collected by Carmen reisid 4Travel OÜ. You can contact us at:

  • contac:

1. General provisions

1.1. This privacy policy regulates the principles of collection, processing, and storage of personal data. Personal data is processed and stored by Carmen reisid 4 Travel OÜ, who is the controller of the personal data (hereinafter the controller).

1.2. For the purposes of this privacy policy, a data subject means the customer or another natural person whose personal data is processed by the controller.

1.3. For the purposes of this privacy policy, a customer means anyone who purchases goods or services on the controller’s website.

1.4. The controller observes the principles relating to personal data processing provided by legislation and, among other things, processes personal data in a lawful, fair, and secure manner. The controller is able to declare that personal data has been processed in accordance with the provisions of the legislation.

2. Collection, processing, and storage of personal data

2.1 Cookie policy

Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable us to recognise your browser and remember your preferences as the font size, language, information about your device and your visits to our website.

By default, all web browsers are set to allow cookies, but it is possible to change the browser settings to reject all cookies, block third parties cookies or notify the user of any cookie that are sent.

Carmen reisid 4Travel uses the following cookies:

  • Session cookies (temporary cookies) designed to allow the use the service.
  • Permanent cookies (stored on the user’s device after the web browser is closed) designed to remember your preferences when using Carmen reisid 4 Travel website.

In particular Carmen reisid 4 Travel uses:

  • Analytic cookies to gather information about how our website is used. For example, which pages are visited the most or what visitors search for on our website, etc. These cookies do not collect information that would directly identify the user. This includes, for example, Google Analytics.
  • Advertising cookies help us provide adverts that are targeted to the interest of users of our website. For example, website Facebook Pixel code has been added to your page, if you no longer want to see the advert, you can block it. To do so, open and delete 4Travel Estonia/Carmen reisid from the “Advertisers you’ve interacted with”.
  • Third party cookies, for example Instagram. Videos won’t be shown unless you have accepted the privacy policy. We use the privacy_embeds cookie provided by Instagram to enable this technically.

·       If you choose not to accept cookies, you must take into account that some of the features of our website may no longer be available to you.

·       In case of blocking the cookies the user needs to know that not all the functions on web browser may not be accessable.

Instructions about most commonly used web browser settings:


2.1. The personal data collected, processed, and stored by the controller has been collected electronically, mainly via the website and e-mail.

2.2. By sharing their personal data, the data subject grants the controller the right to collect, arrange, use and administer, for the purpose defined in the privacy policy, the personal data that the data subject shares with the controller either directly or indirectly when purchasing goods or services on the website.

2.3. The data subject is liable for the accuracy, correctness, and integrity of the data submitted by them. The submission of knowingly false data is regarded as a breach of the privacy policy. The data subject is required to immediately notify the controller of any changes in the data submitted.

2.4. The controller is not liable for any damage or loss caused to the data subject or a third party as a result of the submission of false data by the data subject.

3. Processing of personal data of customers

3.1. The controller may process the following personal data of the data subject:

3.1.1. Given name and surname;

3.1.2. Date of birth;

3.1.3. Telephone number;

3.1.4. E-mail address;

3.1.5. Delivery address;

3.1.6. Bank account number;

3.1.7. Payment card details;

3.2. In addition to the foregoing, the controller has the right to collect data about the customer that are available in public registers.

3.3. The legal basis for the processing of personal data points (a), (b), (c) and (f) of Article 6(1) of the General Data Protection Regulation:

(a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes;

(b) processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract;

(c) processing is necessary for compliance with a legal obligation to which the controller is subject;

(f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

3.4. Processing of personal data according to the purpose of processing:

3.4.1. Purpose of processing – security and safety
The maximum period of storage of personal data – 1 year

3.4.2. Purpose of processing – the processing of orders
Maximum period of storage of personal data – 1 year

3.4.3. Purpose of processing – ensuring the functioning of online store services
Maximum period of storage of personal data – 1 year

3.4.4. Purpose of processing – customer management
Maximum period of storage of personal data – 1 year

3.4.5. Purpose of processing – financial activities, accounting
Maximum period 1 year.

3.4.6. Purpose of processing – marketing Maximum period of storage of personal data – 1 year

3.5. The controller has the right to share personal data of customers with third parties such as processors, accountants, companies providing transfer services. The controller is in charge of the processing of personal data. The controller transmits the personal data necessary for making payments to the processor, Maksekeskus AS.

3.6. The controller processes and stores personal data of the data subject implementing the organizational and technical measures to ensure that the personal data is protected against any accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.

3.7. The controller stores the data of the data subjects depending on the purpose of processing, but no longer than for 1 year.

4. Rights of the data subject

4.1. The data subject has the right to obtain information on the processing of their personal data.

4.2. The data subject has the right to modify or rectify inaccurate data.

4.3. If the controller processes personal data of the data subject based on the consent granted by the latter, the data subject has the right to withdraw their consent at any time.

4.5. To exercise their rights, the data subject can contact the customer support of the online store at e-mail:

4.6. To protect their rights, the data subject can file a complaint with the Data Protection Inspectorate(

5. Final provisions

5.1. These data protection terms and conditions have been prepared in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia and legislation of the Republic of Estonia and the European Union.

5.2. The controller has the right to amend the data protection terms and conditions in part or in full, notifying the data subjects of the amendments via webpage: