E-store Terms
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. Please read these Terms of Service carefully before booking a daytrip. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. Our e-store is hosted on Voog. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
General provisions
1.1. On the website paldiskitravel.voog.com, Carmen reisid 4 Travel OÜ, registry code , (“Carmen reisid 4Travel”) has made available an e-store intended for the purchase of travel services in real time.
1.2. By using and making purchasing from the e-store, the customer (“CUSTOMER”) confirms his / her acceptance of the terms of use of the e-store and other information made available to the CUSTOMER, including concluding a purchase and sale agreement.
1.3. Only persons of at least 18 years of age and with legal capacity may make purchases from the e-store. The person whose bank account or credit card is used for making any purchases on behalf of a person under the age of 18 will be responsible for those purchases.
1.4 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
2. Using the e-store
2.1. The CUSTOMER undertakes to check the data submitted via the e-store and is responsible for ensuring the accuracy of the transmitted data and the risk of any damage caused by his / her mistake in submitting such data.
2.2. Order confirmations and other necessary information will be sent to the e-mail address provided by the CUSTOMER. If the order confirmation has not been received by the CUSTOMER within 48 hours after payment for the SERVICES, the CUSTOMER must immediately inform the seller. The CUSTOMER is also obliged to notify Carmen reisid 4 Travel if other errors, inconsistencies or issues occur that prevent the use of the e-store.
2.3 When making purchase from the e-store the CUSTOMER will need to:
Select the desired date for the daytrip.
Enter the number of passengers and, if required, confirm if they are children or adults or provide other information.
Confirm the reservation.
Choose a payment method.
Once the payment method has been chosen, check the booking details and read these terms of use. If everything is OK and the CUSTOMER has read these terms of use, confirm the order and click “Pay”.
Make a payment. The order confirmation and the necessary instructions for use will be sent to the CUSTOMER by email.
The CUSTOMER can pay:
immediately by credit card (VISA and MasterCard);
Via Appel Pay or Google Pay.
Card data is requested using the SSL security protocol and MasterCard SecureCode and Verified by Visa security programs, which ensure that the information exchanged cannot be accessed or altered by unauthorized persons.
Google Pay&Apple Pay are the preferred payment methods on the Internet, as it is very fast and secure. After making payment, the CUSTOMER will be directed to GooglePay secure environment. There is a pre-filled payment order with the amount due. The transaction is authorized by the CUSTOMER’s bank.
The personal data provided by the CUSTOMER will not be passed on to third parties.
3. Terms of sale
3.1. Terms and conditions of sale for daytrips and excursions
3.1.1 The CUSTOMER has the right to transfer the rights to use the SERVICES to a third party if his / her use of the SERVICES on the confirmed date proves impossible. To this end, the CUSTOMER must inform Carmen reisid 4Travel(bookings@4travelestonia.com) at least 24 hours in advance of any changes in the SERVICES user’s information.
3.1.2 The CUSTOMER has the right to cancel the SERVICES purchased from the e-store without penalty by notifying Carmen reisid 4 Travel in writing (by email to bookings@4travel.com) at least 72 hours in advance. Carmen reisid 4Travel is obliged to return the amounts paid by the CUSTOMER no later than within 14 days of the cancellation of the SERVICES.
3.1.3 Carmen reisid 4Travel OÜ has the right to cancel the SERVICES if it is due to force majeure (e.g. strong winds in case of sea voyages, technical failures of the means of sea transport, etc., in which case it is not possible to provide the SERVICES).
3.1.4 Carmen reisid 4 Travel has the right to cancel the SERVICES (daytrips and scheduled trips) if too few participants are registered for the trip. In this case, the CUSTOMER will be notified of the cancellation no later than 24 hours before the start of the trip.
3.1.5 In case of cancellation of the trip in clauses 3.1.3. and 3.1.4. Carmen reisid 4 Travel is obliged to return the amounts paid by the Customer within 14 days of the cancellation of the SERVICES.
3.1.6. The CUSTOMER undertakes to turn up for the daytrip on time, at the time specified in the travel description and at the meeting place specified in the travel description. In case of any delay by the CUSTOMER’s or failure to turn up on time for the daytrip, the money paid for the SERVICES will not be refunded.
3.1.7. The CUSTOMER may not turn up if they are ill (e.g. they have a cold, cough or runny nose etc.) or drunk on a daytrip. The travel guide has the right to refuse to allow a CUSTOMER with clear evidence of illness or alcohol consumption on the trip or hike. If the CUSTOMER is denied participation on the trip or hike for such reasons, the money paid for the SERVICES will not be refunded.
4. Terms of payment
4.1. When booking SERVICES via the e-store, the CUSTOMER is required to pay the full price of the respective SERVICES.
4.2. The CUSTOMER shall pay the price of the SERVICES and other specified amounts to Carmen reisid 4 Travel via the chosen payment method. When paying via the Internet bank, the payment is considered to have been made upon receipt of the amount in Carmen reisid 4Travel’s bank account. In the case of a card payment, the payment is deemed to have been made upon receipt of the payment confirmation.
When the order confirmation letter has not been received, the CUSTOMER should contact Carmen reisid 4Travel immediately.
4.3. Neither the e-store nor Carmen reisid 4Travel are obliged to issue a confirmation to the CUSTOMER for the booked SERVICES until full payment has been made. At the same time, the CUSTOMER remains responsible for paying the full price of the booked SERVICES even if an order confirmation has been issued to him / her before full payment has been made for the SERVICES.
4.4. Partial or complete non-use of the SERVICES is not a basis for a refund of the SERVICES fee.
4.5. All payments will be taken in Euros.
5. Filing claims and the CUSTOMER’s right of withdrawal
If the CUSTOMER finds that the SERVICES does not meet the conditions established by Carmen reisid 4 Travel, the CUSTOMER must inform Carmen reisid 4 Travel immediately. If no solution is found, a written complaint about the case must be submitted as soon as possible, but not later than within fourteen (14) days of the CUSTOMER becoming aware of the case. A written claim must be submitted and sent to bookings@4travelestonia.com . Any claim not submitted by this deadline will be deemed to have expired.
6. Confidentiality
6.1. Carmen reisid 4Travel does not disclose the CUSTOMER’s personal data that has become known to Carmen reisid 4 Travel OÜ in the course of the CUSTOMER using the e-store, unless the publication takes place with the CUSTOMER’s consent or the obligation or right to disclose the data due to any legislation or these terms of use. Personal data is processed in accordance with Carmen reisid privacy policy.
6.2 Carmen reisid 4 Travel is the controller of your personal data, Carmen reisid 4 Travel will share this personal data necessary for making payments to the authorized processor Voog Pay and providing the Services.
Contact information of Carmen reisid 4 Travel in matters related to the use of the e-store:
Carmen reisid 4 Travel OÜ, E-mail address: bookings@4travelestonia.com.